Colabolo contains a selection of templates for common business processes, which you can also customize to suit your business needs.
The workflow defines the various states as issue goes through in its life-cycle. Colabolo contains built-in workflow templates for common business processes like task assignment, order processing, business issues, help desk, approval requests, document reviews and more.

You can select the issue type when creating a new issue. The issue type determines the workflow that issue shall go through.

Use the built-in workflow editor to customize a workflow template to match your business process. For example, you can define your own workflow for how you handle order flow in your team.